Privacy Policy

Last updated: January 15, 2026

At Paylonavix Consultoría Financiera, S.A. de C.V. (hereinafter "Paylonavix"), located at Av. Paseo de la Reforma 505, Floor 12, Col. Cuauhtémoc, C.P. 06500, Mexico City, we are committed to protecting the privacy and personal data of our users in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.

1. Personal data we collect

We collect the following personal data when you use our services: full name, email address, phone number (when voluntarily provided), and the content of messages you send us through our contact form. We do not collect sensitive personal data such as medical, religious, ethnic, or sexual preference information.

2. Purposes of processing

Your personal data will be used for the following primary purposes: responding to your inquiries and information requests, scheduling and providing financial guidance sessions, evaluating your eligibility for government support programs, and following up on your case. Secondary purposes include: sending you information about new programs or services that may be of interest, preparing internal statistics without individual identification, and improving our services.

3. ARCO rights

You have the right to Access, Rectify, Cancel, or Oppose the processing of your personal data (ARCO rights). To exercise any of these rights, send a request to privacidad@paylonavix.com indicating your full name, the data on which you wish to exercise any ARCO right, and any document that proves your identity. We will respond to your request within a maximum of 20 business days.

4. Data transfers

We do not transfer your personal data to third parties without your consent, except in cases provided by the LFPDPPP and its Regulations, such as duly founded and motivated requests from competent authorities.

5. Security measures

We implement administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized access. Our systems have SSL/TLS encryption and storage on servers with restricted access.

6. Use of cookies and tracking technologies

We use our own and third-party cookies to improve the browsing experience and obtain statistical data. For more information, please consult our Cookie Policy.

7. Changes to this privacy notice

We reserve the right to modify this privacy notice at any time. Changes will be published on this same page with the corresponding update date. We recommend reviewing this document periodically.

8. Contact

If you have questions or comments about this privacy notice or the processing of your data, you can contact us at: privacidad@paylonavix.com or at our address at Av. Paseo de la Reforma 505, Floor 12, Col. Cuauhtémoc, C.P. 06500, Mexico City.